1. Who We Are
3rd Hand Solutions is a GoHighLevel agency operating globally. We provide done-for-you GoHighLevel services including funnel building, CRM automation, AI chatbot setup, SaaS mode configuration, email and SMS marketing, reputation management, and more.
If you have any questions about this Privacy Policy, contact us at [email protected].
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide when you:
- Submit a contact form or enquiry on our website
- Book a strategy call through our booking calendar
- Send us an email at [email protected]
- Purchase or enquire about any of our services
- Provide access to your GoHighLevel account for service delivery
This may include your name, email address, business name, phone number, and details about your GoHighLevel account or business needs.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is used solely for analytics and improving our website experience.
2.3 Information from Third Parties
If you book a call through our GoHighLevel booking widget, information submitted through that form is processed by GoHighLevel (LeadConnector) in accordance with their own privacy policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and deliver our services
- To communicate with you about your project, proposal, or ongoing work
- To send you important updates about your service or account
- To process payments and manage our client relationships
- To improve our website and service offerings based on usage data
- To comply with legal obligations
We do not use your personal information for unsolicited marketing without your consent. We do not sell, rent, or trade your personal information to any third party.
4. How We Store and Protect Your Data
Your information is stored securely using industry-standard practices. Access to personal data is restricted to team members who need it to deliver your services. We use secure communication channels and do not store sensitive payment information directly, payments are processed through secure third-party processors.
While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.
5. Sharing Your Information
We do not sell or share your personal information with third parties except in the following limited circumstances:
- Service delivery: We may share limited information with trusted team members or contractors who assist in delivering your project, under strict confidentiality agreements
- Legal requirements: We may disclose information if required by law, court order, or government authority
- Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction
6. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website.
7. Third-Party Links and Platforms
Our website and services involve third-party platforms including GoHighLevel, Stripe, Zapier, Make, Zoom, and Google. These platforms have their own privacy policies and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you interact with through our platform.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal obligations
- Objection: Object to the processing of your data in certain circumstances
- Portability: Request a copy of your data in a portable format
To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.
9. Data Retention
We retain your personal information for as long as necessary to deliver our services and comply with our legal obligations. Client project data is typically retained for 2 years after project completion unless you request earlier deletion.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Privacy Questions or Requests?
Contact our team directly and we will respond within 30 days.
[email protected]